Bocada Support and Maintenance
Our annual subscription fee model provides customers full access to a dedicated support organization:
— 24×7 online knowledge base and problem ticketing system
— Email support Monday through Friday, 6 a.m. to 6 p.m. Pacific Time (except holidays)
— Product updates
— Product documentation
— Maintenance releases and service packs
Our Professional Services team provides the following paid services based on quoted statements of work:
— Deployment planning and assistance
— Installation and configuration
— Training
— Custom report design, review and delivery
— Backup assessments and consulting
E-mail: support@bocada.com
Open and track cases, download product updates and documentations and search our knowledge base in our customer support portal