ServiceNow Ticketing Integration Available In Bocada

ServiceNow Ticketing Integration Available In Bocada

Delivering Automation Across the Entire IT Ops Environment 

September 26, 2019

Delivering Automation Across the Entire IT Ops Environment 

Kirkland, WA – Bocada LLC, an award-winning backup monitoring automation solution, has announced the release of its ServiceNow ticketing integration. Organizations currently using ServiceNow for ticketing, or actively considering its usage, now have an automated way to open and monitor the status of tickets associated with backup job and storage performance issues.

With the latest release, Bocada administrators can create rules to automate ticket creation for incidents that need further attention. In doing so, Bocada removes the historically necessary but time consuming task of manually identifying backup issues and creating support tickets one by one. Additionally, a new report is now available within Bocada that lets administrators easily stay apprised of updates made within ServiceNow including ticket assignment, state, urgency, severity, and resolution. The ticketing automation feature adds to the existing CMDB comparison toolset to give ServiceNow customers more ways to scale their monitoring operations without additional headcount.

Bocada’s enterprise sales leader Matt Hall notes that this latest feature is the result of identifying a recurring manual and time consuming process present in most enterprise backup operations teams. “As we work with enterprise IT and MSP BaaS teams around the globe, we continue to see an increased desire to drive efficiencies throughout their backup operations. While many are adopting automated backup reporting and monitoring, ticketing continues to be a manual, time-intensive task. By introducing ticketing automation and monitoring, we’re giving teams yet another way to streamline their backup management.”

Automated ServiceNow ticketing integration is currently available to all Bocada customers using Bocada 19.6.9. To learn more about Bocada’s new features, email us at sales@bocada.com or call +1-425-898-2400.

About Bocada: 

Bocada LLC, a global IT Automation leader, delivers backup reporting and monitoring solutions that give enterprises complete visibility into their backup performance. Bocada provides insight into complex backup environments, enabling IT organizations to save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. For more information, visit www.bocada.com.