New integration enables automated backup failure and incident ticketing in Autotask PSA, helping MSPs improve managed backup service delivery.
New integration enables automated backup failure and incident ticketing in Autotask PSA, helping MSPs improve managed backup service delivery.
Seattle, WA – Bocada LLC has added support in Bocada Cloud for incident ticketing automation with Datto’s Autotask PSA, a leading Professional Services Automation (PSA) platform. The new integration gives Bocada Cloud’s managed service provider (MSP) customers powerful automation capabilities to improve and streamline managed backup service delivery.
Bocada Cloud is the SaaS edition of Bocada’s award-winning backup monitoring software, designed specifically for MSPs to automate backup oversight and improve adherence to managed backup SLAs. The Bocada Cloud platform offers flexible and scalable features, such as a free tier (up to 25 monitored resources), pay-as-you-go pricing with zero contracts, and unlimited users and organizations (e.g., MSP customers).
With the new integration, Bocada Cloud now supports bi-directional automated ticket creation and updating between Bocada Cloud and Autotask PSA. This feature ensures that backup failures and data collection failures found by Bocada Cloud are automatically and immediately processed to the service desk for remediation via Autotask. Users can even customize triggers for automatic ticket creation, such as setting a threshold for consecutive failures before a ticket is generated.
“MSPs using Autotask PSA need an efficient, reliable backup management process that seamlessly integrates into their existing workflows,” said Matt Hall, CEO of Bocada. “With this new integration, Bocada Cloud brings powerful backup monitoring directly into the Autotask PSA service desk. This ‘better together’ solution is a major upgrade for MSPs looking to streamline managed backup service delivery while simplifying SLA compliance.”
Bocada Cloud currently supports backup monitoring across more than 25 backup products, including Veeam B&R, Veeam for Office 365, Veeam Service Provider Console, Datto, AWS Backup, Azure Backup, Acronis Cyber Cloud, Druva, Rubrik, Cohesity, Commvault, Cove, Redstor, Synology, and NetBackup. (See the full list).
New users can sign up for Bocada Cloud at https://www.bocada.com/bc to begin a 30-day free trial. To learn more about Bocada Cloud or the new Autotask PSA integration, email us at sales@bocada.com or call +1-425-898-2400.
About Bocada:
Bocada LLC, a global IT Automation leader, delivers data protection compliance and cyber resilience solutions that give enterprises and managed service providers complete visibility into their data protection performance. Bocada provides insight into complex backup environments, enabling IT organizations to improve cyber resilience, save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. For more information, visit www.bocada.com.