Solve Your Biggest Data Protection Challenges with Bocada Prism Platform 8.0 Solutions
Flexible- Intuitive- Actionable
The Bocada Data Protection Service Management solutions are each based on our award winning Prism Platform, all products share the same code base and each offer comprehensive and intuitive analysis, extremely flexible report viewing and customization with easy report publishing. The agentless architecture and broadest range of application support on the market make Bocada solutions ideal for any organization looking to automate reporting and transform data protection results.
Bocada Vision: For virtual only environments where backup applications are integrated with VMware APIs
Bocada Prism: For physical only environments, or mixed physical and virtual environments where backup applications are not integrated with VMware APIs
Bocada vpConnect: For mixed physical and virtual environments where data protection applications are integrated with VMware APIs (this is the most common implementation).
Bocada Prism: Transforming Data Protection Service Management
Bocada Prism is the first and only data protection service management solution purpose built to intuitively drive users through the multi-phased Data Protection Service Management process. The award winning Prism platform is an intelligent, workflow driven reporting and analysis solution aimed at ensuring users can increase backup and recovery success, effectively meet SLAs, improve customer satisfaction and drive down costs.
The DPSM process begins here with assessments that reveal the true effectiveness of the data protection environment. The Health Check Module gives IT and MSPs immediate visibility into recent and long-term operation of the environment with job trend analysis to determine inconsistencies in backup performance and opportunities for improvement. Customizable dashboards enable the environment to be viewed by geography, department, customer and other options while administrators have the ability to drill-down for problem diagnosis.
Unlike other applications that simply report backup problems, Bocada Prism provides users with the information to pinpoint, diagnose and help eliminate trouble spots and identify opportunities for improvement. This module also enables customers to quickly determine the impact of backup errors on SLAs and drill in on particular errors to reveal detailed backup activity messages and codes for further analysis and corrective action. The Problem Management Module annotates activity on clients or backups to keep track of all actions and remedies for knowledge transfer and proactively discovers unprotected (orphaned) assets.
The SLA phase of the DPSM process is one of the most critical for a business’s ability to meet its customer commitments, especially for MSPs. Bocada Prism’s SLA module enables users to easily track SLA performance and share results with internal or external customers via the web. Bocada Prism configures SLA profiles based on the needs of the business. Instead of simple reports indicating whether or not SLAs were achieved, Bocada Prism delivers proactive SLA impact reports, showing how SLAs will affected be by policy or infrastructure changes, and SLA trending reports, giving administrators different views of their SLAs by zones, applications, clients and more. The SLA metrics report is especially valuable to users, quickly showing which SLAs are being met, which are not and why, identifying exactly where the problem is within the data protection infrastructure.
Reports Enable Easy Communication of SLA Results - Click to enlarge
Bocada Prism uses the SLA data to create price lists for internal and external customers based on backup activity or storage usage and automate the billing process. In addition to billing for external MSP customers, Bocada Prism creates charge-back reports for IT to send to internal business departments. Charge-back reports are a valuable business tool even when IT is not charging internal customers for backup and data protection as it exposes the costs of actually protecting the data to business units giving them a better understanding and appreciation of the DPSM process and aligns IT with business needs.
The Policy Management module enables users to automatically view current policies and schedules, be immediately notified of any changes made to an existing policy and review the impact of that policy change on overall backup success rates. Currently this feature is available for IBM TSM and Symantec NetBackup. Prism’s ability to automate the policy creation process eliminates administrative overhead needed build and run scripts. The policy management module enables administrators to easily view information on numerous aspects of server and policy configuration, including schedules, storage, client details and job and capacity trends. A Change Analysis feature automatically tracks changes in policies and shows the impact of any policy changes on backup performance and SLAs.
Bocada Prism supports numerous versions of backup software from leading vendors including IBM Tivoli, Symantec, CA, and HP. To find out if Bocada Prism supports your backup software, please contact sales@bocada.com.
The 5 Essential Advantages: Agentless Technology for Data Protection Management
Bocada Prism supports numerous versions of backup software from leading vendors including IBM Tivoli, Symantec, CA, and HP. To find out if Bocada Prism supports your backup software, please contact sales@bocada.com.
NetApp delivers a storage platform which has the ability to provide flexible data storage at scale for physical and virtual environments. With NetApp add-on licenses for SnapVault and SnapMirror, you have the ability to safeguard your data, applications and NetApp devices themselves.
Bocada legacy solutions do not support all applications, please contact Bocada support for more information. Bocada generally supports the current and past three version/releases of backup software. To find out if we support your backup software, please contact sales@bocada.com.
Step through each of the Prism Data Protection Service Management modules and learn how to do Backup Health Checks, perform in-depth Problem Management of backup jobs, enhance data protection Policy Management and achieve effective SLA Management.
What is Bocada Prism?
Bocada Prism is a purpose built Data Protection Service Management solution created to help customers move through the Data Protection Service Management model, a multi-phase set of best practices to ensure cost effective delivery of data protection services to customers. Bocada Prism is much more than a backup reporting solution, Bocada has leveraged years of customer experiences to create a workflow driven, intelligent analysis solution with built in SLA impact analysis, change tracking and trend analysis and a searchable knowledge base to ensure organizations can meet business goals and improve operational efficiencies.
Who can benefit from using Prism?
As this is a solution focused on improving data protection service delivery, this is an ideal product for any managed service provider (MSP) , SaaS or Cloud services vendor offering backup and data protection services.
However, Prism is by all means a solution that will benefit the end user, specifically mid-large size enterprise organizations. Any IT organization that has adopted or plans to adopt ITSM initiatives, is concerned about delivering against SLAs or needs to do chargeback is an ideal customer. Bocada Prism can be utilized in any vertical segment, however over the years we have found that organizations that are truly depend on data availability for business operations and are subject to compliance regulations gain significant benefits- this generally includes financial institutions, healthcare, energy, retail and bio/pharmaceutical organizations.
What are 5 top reasons customers will want to buy Bocada Prism?
Bocada Prism is the only solution on the market that is solely focused on enabling end-users and MSP’s to effectively deliver data protection services to either internal or external customers.
The key customer benefits are:
Lower overall operational costs.
Increased customer satisfaction
Increased recoverability and lower cost of downtime
Better IT business alignment
Significant process improvement
What are the key competitive differentiators?
Prism has many competitive differentiators, however these are the most significant, unmatched competitive differentiators (please see competitive matrix for more details)
SLA Impact analysis
Policy change impact analysis
Enables annotation and knowledge transfer
Integration with trouble ticketing systems
NetBackup Storage Lifecycle Policy reporting
Completely agent-less solution
Broadest heterogeneous support
Is Bocada Prism considered an SRM solution?
No. Storage Resource Management (SRM) solutions are focused on providing discovery and capacity analysis for primary storage solutions (such as disk arrays and NAS filers). Prism is solely focused on evaluating the data protection environment- often referred to as secondary storage.
What backup and replication applications does Prism support?
Bocada Prism has the broadest heterogeneous support of any data protection management solution on the market. Applications supported include IBM TSM, Symantec NetBackup, Backup Exec, and Puredisk, EMC Networker and Avamar, Microsoft Data Protection Manager 2010, CA BrightStor, NetApp SnapVault*, HP DataProtector, Sun Storagetek ACSLS, Commvault Galaxy*, Syncsort. In addition, Bocada offers a Generic Application plug-in (GAP) which enables centralized reporting on any backup or replication solution that can export a CSV file of log events.
*specific plug-ins that have not gone through a full QA process are available for purchase but are not sold with maintenance and are not guaranteed same level of support. Please contact your sales representative for more information.
Is Prism truly an agent-less application?
Yes, Prism (and our long term product Bocada Enterprise) is a completely agent-less solution. This means customers do not need to install anything on the backup or replication servers. There are many benefits to an agent-less solution including quick and easy deployment, exceptional scalability, easy updates and minimal change management requirements.
The competitors say they are agent-less as well, how is prism different?
Some of our competitors claim to be agent-less, however none are fully agent-less. Much of their “advanced” functionality requires an agent be installed on the backup or replication server. Any claim of “real time” alerting and management requires an agent. By requiring agents, our competition is putting a bigger administrative and change management burden on the end user customer. Please see the competitive matrix for further detail, and refer to the white paper “The Benefits of Agentless Architecture” for more information.
What is the difference between Bocada Prism and Bocada Enterprise?
Bocada Prism is the next generation solution for the Data Protection Service Management market. Bocada Enterprise has been on the market for ten years and has a very substantial installed base. The next generation solution (Prism), leverages the same market leading scalable data collection engine and open database that is in Bocada Enterprise, however Prism is focused on service delivery management based on our observations of how customers used our existing product. Prism has a built in workflow, intelligent SLA impact analysis, policy change analysis and a knowledge base data base. Unlike Bocada Enterprise, Prism has a completely web based front end and new APIs which better enable integration with third party solutions (such as trouble ticketing applications).
Does Bocada Prism replace Bocada Enterprise?
Bocada Prism is our next generation DPSM solution. While we understand that many users are very familiar with the wide variety of reports and the look and feel of Bocada Enterprise, it is our intent to phase out Bocada Enterprise in 2011. We have been migrating customers over to the new solution so they can take advantage of all of the new DPSM features and the web based interface. For more information on migrations please see the Migration data sheet in our collateral section.
Date- Tuesday, May 21st, 201310AM PST/1PM EST Join Bocada and Enterprise Strategy Group Senior Analyst Jason Buffington as we discuss the revenue opportunities driven by data protection MaaS. MSPs and resellers should consider backup, replication and snapshot monitoring and analysis as an opportunity to exploit. The challenges of backup monitoring represent their ...
New features include updated support for Commvault Simpana, TSM 6.3 and virtual reporting support for many other applications. Many improvements for enhanced usability and increased performance – see the details here: Prism Platform 8.0 Announcement
